Membership Policy (FAQs)
Updated 05 November 2020
Your membership donation supports conservation, education and participate here at Westonbirt Arboretum to connect people with trees. In return, you receive some fantastic membership benefits.
Like many similar organisations, we have had to adapt our membership scheme during these changing times. This revised membership policy has been established to protect our members' interests.
Visiting as a member
Following the latest National lockdown announcement on 31st October, we are pleased to advise that Westonbirt Arboretum will remain open for your outdoor recreation and exercise. If you would like to visit, make sure you plan ahead by pre-booking your free time slot to visit, following the latest Government guidance for travel, outdoor spaces and meeting people from your household. You must stay at home if you have coronavirus symptoms or a self-isolating.
As we navigate through these unexpected challenges together, the safety and wellbeing of all visitors remains top priority here at Westonbirt Arboretum. As such, takeaway refreshments will be still be available along with toilets but sadly the Westonbirt Shop will be now be closed until 2nd December. For up-to-date details on visiting Westonbirt Arboretum please visit Forestry England's website.
Whilst social distancing measures are in place, as a member you will be required to pre-book a free time slot eticket to visit Westonbirt Arboretum using your valid membership card number. You can find this number at the bottom of your membership card.
Alternatively, if you do not have internet access, you may book a time slot eticket by telephoning Forestry England on 0300 068 0400.
Whilst social distancing measures are in place, to keep visitors, staff and the local community safe Westonbirt has limited the number of people that it can welcome to the arboretum at any one time with time slot bookings. This is to allow us to limit the number of people on site and stagger their arrival, so that visitors and staff can safely social distance in key areas such as the car park, toilets etc.
Time slot etickets will be available up to seven days in advance on a rolling basis.
We have worked with Forestry England to ensure the majority of time slots etickets are available to members as a reward for your loyalty. General public etickets are also available so you can purchase etickets if you wish to bring a non-member with you.
Entry will only be permitted with a valid membership card or a valid purchase confirmation email so please bring one of the items with you when you visit otherwise you may be required to pay for admission. Admission fees are charged by Forestry England and are non-refundable.
Unfortunately, cards stored in smart phone apps cannot be accepted.
Entry will only be permitted with a valid membership card or a valid replacement card confirmation email. You can either return with your membership card or pay a general admission fee. Accompanying children (aged 5 and above) will also be required to pay an entry fee. Admission fees are charged by Forestry England and are non-refundable.
Members who have misplaced their membership card should contact email@example.com to request a replacement card. We will aim to send you a replacement card confirmation email within 48 hours, weekdays so you can book your time slot to visit whilst a new card is posted to you (within 30 days).
If you have joined or renewed your membership online you can book a time slot using your membership number or your order ID. Instructions on how to do this are provided in your purchase confirmation email. If you have joined or renewed by post, you will be able to book a time slot once you have received your membership cards within 30 days.
Whilst social distancing measures are in place, we ask that if you wish to join or renew your membership you do so online.
Your membership entitles you to book four free time slot etickets for your own children or grandchildren free of charge, age 5 years to 18 years inclusive. You will need to book their free time slot etickets when you book your own eticket. Children under 5 years do not require a time slot eticket. Any accompanying adults who do not hold a valid membership card will need to purchase an admission time slot.
Yes, you will need to show a valid membership card, valid purchase confirmation email or valid replacement card confirmation email along with your time slot eticket to Visitor Services upon arrival to enable the staff are able to verify your membership status. If you are unable to show these documents then you may be turned away.
Find out more about social distancing measures from Forestry England's website here.
Additional membership benefits
As a Friend of Westonbirt Arboretum, once you have received your valid membership card in the post you will be entitled to additional membership benefits. Benefits change from time to time so to find out what benefits you can receive please visit membership benefits.
Your membership entitles you to gain discounted entry into our partner gardens. A list of these gardens with links to their websites can be found here. To gain discounted entry into these gardens, you may be required to pre-book a time slot to visit, as partner gardens operate varying entry policies. Please check directly with each garden prior to visiting. We are unable to facilitate entry on your behalf.
We love keeping you up to date about Westonbirt Arboretum. Membership benefits which do not directly relate to your membership such as our monthly eNews, Forest Live presale notifications and Enchanted Christmas Earlybird, require your consent for us to keep in touch. Your details will not be passed onto third parties, so if you'd like to keep up to date with information about Westonbirt Arboretum's news and events, please opt-in by filling out our contact form.
About your membership
Yes, if you join as a new member you will be issued with at least 12 months validity.
We encourage you to renew your membership online within 30 days of expiry date so you can retain your supporter tenure status with us, as this helps keep our administration fees at a minimum. In this instance, your membership will be renewed for the month following your previous expiry date. Memberships renewed outside of 30 days of expiry date will be treated as new memberships and your tenure will not be retained.
You can request a replacement card prior to visiting the arboretum by emailing the Membership Team at firstname.lastname@example.org. We will aim to send you a replacement card purchase confirmation email within 48 hours, weekdays so you can book your time slot to visit whilst a new card is posted to you within 30 days. A replacement card donation of £3 would be appreciated to help support our ongoing conservation of the arboretum and can be donated online here.
Please note that replacement cards automatically invalidate any previous membership cards you hold, therefore if you find your old card please destroy it.
Whilst your membership is valid for entry throughout the year (excluding Christmas Day) during the opening times stipulated by Forestry England. Forestry England reserves the right at all times to close the site to visitors and members for special events, bad weather and health and safety reasons without compensation. For current opening times and to pre-book a time slot to visit, please refer to Forestry England's website.
Your membership card is for your use only. This information is displayed on the front of your card and also upon entry into the arboretum. Visitor Services reserve the right to ask members for additional ID when visiting the arboretum.
Your membership card permits you to bring up to four of your own children or grandchildren free of charge (aged 18 years and under) into Westonbirt Arboretum. Children are not permitted to use their parents’ membership cards to gain free access into the arboretum. Whilst social distancing measures are in place, you are required to pre-book a free time slot for children aged 5 years and above.
If you require a carer to assist you on your visit to the arboretum, they will be required to pre-book a free time slot to visit. Free entry for your carer is at the discretion of Forestry England. If you require assistance getting around, please pre-book a mobility scooter ahead of visiting. At times a shuttle service operates onsite.
One month before your membership is due to expire we will contact you.
If you pay by Direct Debit, we will send you and Advance Notice Letter advising you of the due date of your next installment along with your new membership cards. These cards will be valid for use once your installment has been debited.
If you pay by credit card, we will send you a letter inviting you to renew your membership by signing up to pay by Direct Debit or to renew online at fowa.org.uk by credit card. The easiest way to renew is by opting to pay by Direct Debit as your membership will be automatically renewed each year until to wish to change it.
If you don’t have internet access you can post a cheque to us made payable to ‘FOWA’. If you currently hold a concession membership, please ensure you renew before the expiry date to retain this discount. Simply send your form back to us with cheque. Unfortunately, you are unable to retain your concession rate if you renew online.
As a registered charity, we can reclaim 25p in every £1 of your subscription fee from HMRC. This enables us to give an additional £235,000 a year towards the arboretum's conservation; so if you are a registered tax player please Gift Aid your membership donation.
You can purchase a gift of membership online by credit card only and the membership cards will be sent directly to your giftee. Approximately four weeks prior to the membership’s expiry date, we will send you and invitation to renew membership gift. It is not possible to purchase memberships as a gift by Direct Debit.
As an equal shareholder, your membership donation supports conservation, education and participation at Westonbirt Arboretum. While the arboretum remained closed due to Government legislation members and visitors, the team continued to work hard, ensuring that the site was cared for during these unprecedented times and your donation enabled this work to continue.
Our annual membership subscriptions have not increased from £39 for a single and £76 for a joint annual membership since July 2018. Although we are unable to offer refunds or membership exTwentyFivesions, we have taken the active decision to postpone our planned subscription rate increase until further notice.
Of course, we do understand that not all members will be able to continue supporting us but for those that can, your support is vital to the continued conservation work we support.
We hope you don't need to cancel your membership, but in the event your circumstances change and you pay by Direct Debit, please advise us by email at email@example.com or post of your intention to cancel a minimum of 7 days’ notice before your next Direct Debit due date. Alternately, you can cancel your installment directly with your bank. Voicemails cannot be actioned.
Unfortunately, we are unable to refund any portion of your unused membership.
We ask all members to abide by Forestry England notices and instructions when visiting Westonbirt Arboretum, displaying respect for staff, volunteers and other visitors at all times. Conduct which causes distress, harassment or defamation by members will not be tolerated and Forestry England reserves the right to retrieve membership cards from abusive members. The Friends of Westonbirt Arboretum reserves the right to revoke arboretum access rights as a membership benefit.
How to scan your membership card
Support conservation at Westonbirt Arboretum and as a BIG THANK YOU you will receive some great benefits
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